UK ORDERS
We Ship all UK orders via Myhermes 3/5 day service(if ordered before 2pm Monday – Friday) Please note that we will dispatch to the name & address that is given on the verified paypal address, if you choose to change your shipping address to get your order delivered elsewhere i.e. a relatives house or a work address we are not responsible for the order if the signature does not match the delivery name & is signed for by someone else.
If you require your delivery sooner there is a DHL option which is a 24 hour service! Just choose that option at the checkout, again 24 hour applies to orders placed by 2pm. Any orders placed after 2pm will leave the next working day.
INTERNATIONAL ORDERS, BELFAST & NORTHERN IRELAND
We Ship all international orders via DHL they can take up to 2 working days to arrive (if ordered before 2pm Monday – Friday). Please note that we will dispatch to the name & address that is given on the invoice, if you choose to change your shipping address to get your order delivered elsewhere i.e. a relatives house or a work address we are not responsible for the order if the signature does not match the delivery name & is signed for by someone else.
Returns Policy
Should you be unhappy with any of the items from your order you may return them to us within 7 days of the specified delivery date (subject to the conditions below) for an exchange or Store Credit. Please note your returns must be delivered to us within this time, with all tickets intact. Returns received outside of this time period will not be accepted.
The customer is responsible for the returns postage fee as well as the exchanged item re delivery fee.
Exchanges
Please get in touch with us either via social media or email to arrange return/exchange so your item can be put aside.
Items must be returned in the condition they were received, with no sign of wear and tear, all garment tags, packaging and labels still attached. Original boxes and containers must be returned unused with no sign of damage. Any items that have been damaged, altered (by wear and tear or by being washed incorrectly) or returned without their branded packaging will not be accepted. Please ensure that shoes are tried on soft clean surfaces and when trying garments on be sure to not come into contact with perfumes, sprays, creams or other chemicals.
The customer is responsible for the returns postage fee as well as the exchanged item re delivery fee.
Faulty items
We take a great deal of care to quality check all items thoroughly before they are dispatched, but please check your items carefully on delivery for any damage/faults and contact us immediately to let us know.
All items returned as ‘faulty’ will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy. The item may need to be shipped to the manufacturer for them to assess and decide this, which can take up to 14 days.
Faulty items returned beyond the regular returns period above we be professionally repaired and returned to you at no cost. If the item is unrepairable we will offer you a full or partial Store Credit or replacement (at our discretion) depending on the extent of the damage.
SALE section
Items purchased under the SALE are non exchangeable
UK ONLY: This does not affect your statutory rights – so you may still return promotional items for a refund under the Distance Selling Regulation, which requires that you provide us written notification of cancelation within 14 days of delivery.
How to return your items to us
Please contact us via email or social media so we are aware of your decision to return.
